Customer Support for Rapid7 Products
Get Expert Help for InsightVM, InsightIDR, InsightConnect, Nexpose, and more
Sign Up for the Customer Portal and Connect with Our Support Team
Rapid7 offers comprehensive support services to ensure the optimal performance of your security solutions. By signing in to the Customer Portal, you gain access to our top recommended help articles and can connect with our dedicated Support Team.
Our Support Engineers provide expert guidance on all our products, including:
- InsightVM: Vulnerability management and asset discovery
- InsightIDR: Threat detection and incident response
- InsightConnect: Security orchestration, automation, and response (SOAR)
- Nexpose: Vulnerability management and compliance scanning
Premium Support: Enhanced Assistance and Expertise
With Premium Support, you receive exceptional support services tailored to your specific needs:
- Priority routing to our most experienced engineers
- Accelerated case resolution times
- Collaboration with our experts to enhance your cybersecurity decision-making and maturity
Our Premium Support team becomes an extension of your security team, providing ongoing guidance and support to maximize your cybersecurity effectiveness.
Additional Support Resources
- Customer Support Guidebook: Comprehensive documentation on our support tools and resources
- Rapid7 Academy: Online learning platform for self-paced product training
- Rapid7 Community: Connect with fellow Rapid7 users and share knowledge
- Managed Security Services: Professional assistance with detection and response, vulnerability management, and application security
We are committed to providing the highest level of support to our customers. Sign in to the Customer Portal today and connect with our team of experts to help you achieve your security goals.
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